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So, you’re asking about the Vienna Hotel in Shenzhen, huh? And something about “14”? Well, let me tell you, I’ve got a story about that. Not all Vienna Hotels are the same, you know, but this one particular stay in Shenzhen, yeah, that one sticks with me. And the number 14, it just kinda became symbolic of the whole thing for me.
I was in Shenzhen for work, like I often am. It was one of those trips where you’re just bouncing from meeting to meeting, and all you want at the end of the day is a decent room, a hot shower, and some peace. I’d stayed in Vienna Hotels before in other cities, and they were usually… alright. You know, nothing fancy, but generally reliable. So, I booked one in Shenzhen, thinking it would be a safe bet. Famous last words, right?
I remember getting there late, totally wiped out from a delayed train. All I wanted was to check in and crash. The lobby looked fine, standard Vienna stuff. Got my key card, headed up. The room number? I think it was something like 814, or maybe it was on the 14th floor – honestly, the exact detail is fuzzy, but the “14” part, that I remember. It’s like it was foreshadowing, looking back.
Anyway, I opened the door to the room. First impression? Okay, it’s a room. It exists. But then, the little things started to creep in. It wasn’t one massive disaster. Oh no, it was more like death by a thousand cuts. Or maybe, death by 14 tiny, incredibly annoying papercuts.
- First, the air conditioner. It made this god-awful rattling sound. Like a trapped bird was having a seizure in the vent. Tried to ignore it, but it was impossible.
- Then, the Wi-Fi. Oh, the Wi-Fi! It was advertised as high-speed. High-speed if you’re a tortoise, maybe. Trying to send a simple email felt like uploading a feature film. Totally useless for getting any work done.
- The shower. Looked okay, but the water pressure was a joke. More of a sad dribble, really. And the temperature? It had two settings: scalding hot or ice cold. Nothing in between.
- The “cleanliness.” I mean, it wasn’t a pigsty, but you could tell the cleaning was rushed. Dust in the corners, a weird stain on the carpet that I tried very hard not to think about.
- And the noise! Walls must have been made of paper. I could hear my neighbor’s TV, their coughing, their… well, you get the idea.
I tried calling the front desk, of course. About the AC, about the Wi-Fi. Each time, it was the same polite, “Yes sir, we will send someone.” Did anyone ever show up? For the AC, a guy came, banged on it a bit, said it was fixed. The rattling changed its tune but didn’t actually stop. As for the Wi-Fi, I think they just hoped I’d give up. Which I eventually did.
It just felt like nobody really cared. It was like, once they had your money, that was it. You’re just another number in another room. This wasn’t some super cheap budget place either; Vienna positions itself a notch above that. So, you expect a certain level of service, or at least for things to work.
I wasn’t expecting the Ritz, you know. I’m a pretty seasoned traveler. I’ve stayed in all sorts of places, from fancy joints to holes-in-the-wall when needs must. And I can roll with the punches. But this particular Vienna Hotel in Shenzhen, with its “14” problems (I swear, I could probably list 14 different things if I really sat down and thought about it), it just left a really bad taste. It was the accumulation of all these small failures, the lack of any real attempt to fix things properly. It felt like they were just going through the motions.
Maybe it was just that specific room, room 814 or whatever it was. Maybe it was just a bad week for them. I’ve heard other people say they’ve had perfectly fine stays at Vienna Hotels in Shenzhen. But for me, when I think “Vienna Hotel Shenzhen,” I think of that rattling AC, that useless Wi-Fi, and that feeling of just being a bit… neglected. The “14” experience, I call it.
So, yeah, that’s my practice record for that one. It wasn’t a nightmare, but it certainly wasn’t good. Just a whole lot of ‘meh’ with a side of frustration. Next time I’m in Shenzhen, I’ll be trying my luck elsewhere. You live and learn, right?